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Terms Of Use

Last modified: August 30, 2017

These terms of use govern the relationship between you and regarding the use of the services and the website of In this agreement '' means Elvoline S.à r.l., with the registered address at 44, Avenue John F. Kennedy, L-1855, Luxembourg City, Grand Duchy of Luxembourg, as the operator of the website.


In these terms of use the following expressions shall have the following meaning:

"we", "us", “our” "Company" and “” shall mean Elvoline S.à r.l., a company registered in the Grand Duchy of Luxembourg with company registration number B186165 which has its registered office at 44, Avenue John F. Kennedy, L-1855, Luxembourg City, Grand Duchy of Luxembourg;

“’ supplier” or “supplier” shall mean a hotel, or an agent acting for one hotel or several hotels, supplying to; and

“you”, “your” and the “customer” shall mean the individual person creating an account with us and / or booking a reservation through us by using our website.

“terms of use” shall mean these terms of use that applies to you whether you have registered on or just browsing our website as a visitor. We may amend the terms of use at any time and you agree to be bound by the terms of use that are in effect at the time of your booking being made.

General conditions

  1. The information, software, products and services that are published, displayed or used on this website may include inaccuracies or typographical errors and and its suppliers will not, therefore, be liable for any inaccuracies displayed on the website including but not limited to hotel photographs, hotel property, product descriptions or lists of hotel amenities displayed on the website.

  2. Hotel ratings displayed on this website are intended only as general guidelines. does not, therefore, guarantee the accuracy of the ratings, which may change from time to time. Any reliance you place on such ratings is at your own entire risk.

  3. may make improvements and /or change the website at any time. and its suppliers make no representation about the suitability of the information, software, products and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by or its suppliers. All such information, software, products and services are provided "as is" and without warranty of any kind. and / or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and service, including all implied warranties and conditions of sale, to the full extent permitted by law.

  4.’ suppliers are independent contractors and not agents or employees of therefore is not liable for a supplier’s acts, errors, omissions, representations, warranties, breaches or negligence or for any losses, personal injuries, death, property damage, or other damages or expenses arising out any act or omission of a supplier.

  5. and its suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control.

  6. By offering hotels in international destinations for booking, does not warrant that travel to such destinations is without risk. Accordingly, will not be liable for any damages or losses that may be incurred by you as a result of you travelling to such destinations. You are advised to check the destination of your travel with the relevant embassies, consulates and/or visa departments from which you originate. It is your responsibility to obtain whatever travel documents are required.

  7. The tax charge on’ hotel transactions is a recovery of all applicable transaction taxes that pays its suppliers in connection with your travel arrangements. Taxability and the appropriate tax rate can vary greatly by location.' actual tax cost paid to the supplier may vary from the tax recovery charge, depending upon the rates, taxability in effect at the time of the actual use of the hotel by a customer and is under no obligation to account to you or refund you in this regard. Please note that service fees and local taxes – which are to be paid by all guests – are usually not included in the price. That is why we kindly ask you to always read the description and conditions of the hotel.

  8. Currency rates displayed on our website are not verified or guaranteed by as being accurate and should be used as guidelines only. Rates are not updated every day and actual rates may vary.

  9. The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, and affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel and other travel products and services displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, expressly reserves the right to correct any pricing errors on our website on pending and/or confirmed reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. is not responsible for any inaccuracies in the photos.

  10. We reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for any reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of this terms of use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behaviour, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations, etc. In case a booking is rejected or cancelled by and a payment has already been made, you will receive a refund of the total booking value. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use this website under any other name or through any other user. In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in’s sole discretion.

  11. Please take into consideration that cannot fulfil requests regarding group reservations, since most hotels have specific pricings for such bookings. For more information, please contact our customer service.

Booking conditions

  1. Your booking will become confirmed and final only after receipt of your payment and confirmation is sent by us via an email with your hotel voucher. The booking will be considered confirmed at the time and date sends you the confirmation. endeavours to confirm your booking immediately following the receipt of the payment, but in some cases it can take 24 – 48 hours. Please note that while your booking has been confirmed and is guaranteed, the rooming list with your name may not be adjusted in the hotel's reservation system until closer to arrival.

  2. is not responsible for any error in the data that you provide to us on the website (including, but not limited to, the wrong email address, wrong telephone number, wrong travel dates and wrong destination).

Booking payment

  1. Credit card payments are processed by Escalion S.à r.l. (, credit charges will appear on credit statements under the name ELVOLINE.COM HOTELBOOK. If you have any questions regarding credit card payments, please call Escalion S.à r.l. at +352/621 241 105

  2. Your credit card will be charged by the amount and in the currency indicated on the final reservation page. Beside this, your bank might charge transaction fees that the Company does not hold authority over.

  3. If you pay for your reservation on beforehand, the total amount will be charged from your credit card (in some cases, without the option of a refund). Before you pay, please check the details of the reservation thoroughly. Please provide with valid billing information (in case your accommodation is covered by your employer or any other third party, then their billing information must be recorded), since invoices already issued cannot be modified. All invoices issued by are in compliance with the relevant Luxembourgish laws.

  4. Refunds are handled by Elvoline S.à r.l., if applicable in a determined time period. In case of credit card fraud or unauthorized use, ask your bank for assistance. If such an issue emerged during the use of, please contact our Customer Support immediately!

  5. By booking a reservation you represent that you are at least 18 years old (or older in countries where the age of majority is different as applicable), who is fully independent, and capable to make bank transfers/authorizations. By using your credit card, you declare that the card is in your possession and that you can cover the expenses of the transaction with sufficient funds. You accept that your name/account can be held financially responsible.

  6. You acknowledge that the data you gave at the reservation is completely true and correct. reserves the right to decline certain credit cards. Furthermore, may add and erase different payment methods at its own discretion.

  7. You accept that in case of any fraudulent transaction has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures might involve other, professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its customers. The customer will stay liable for investigation or collection costs related to any fraudulent transaction.

  8. grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders. For this reason the customers may only use their own payment methods on

  9. If your chosen hotel is overbooked, we will offer to you an alternative option without requesting any additional payment. If you do not accept the offered alternative, then we will provide you with a full refund in the same method of payment as the original one.

Special fees, extras and facilities

  1. Please note that some hotels are charging special fees on reservations received from certain regions that they deem as risky. These special fees must be paid by you directly to the hotel or, as the case may be, to We do every efforts to inform you in time about these special fees. Should you refuse to pay such special fees, then your reservation will be cancelled and your reservation fees, if any, will be fully refunded.

  2. You must make payment for any extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) directly to the hotel and always prior to your departure from the hotel.

  3. We kindly ask you to always read the description and conditions of the hotel in order to get assurance what kind of facilities does your chosen hotel have during the time of your stay, e.g. outdoor swimming pools are generally open during summer season only. The availability of an outdoor swimming pool facility, or any other hotel facility, is subject to the hotel's own terms of use. For the avoidance of doubt, will not be liable in any circumstances where a hotel facility (whether quoted on the website or not) is not available to you for any reason whilst you are staying at the hotel.

  4. If you book one of our hotel room offer which includes a public transport, airport transfer, city card, attraction, museum, sightseeing tour electronic ticket or pass, we will send it to your e-mail address where you received your confirmation e-mail two days before your hotel's check-in date. Please note that these services, tickets and passes cannot be redeemed for cash, and will be cancelled if your hotel booking gets cancelled.

Cancellation policy, No Show, Amendments

  1. When you are completing the online hotel reservation form, the applicable cancellation policy is displayed. The cancellation policy varies reservation to reservation and is directly connected with your arrival date, so you must read each one carefully. Please note that the timezone of the cancellation dates may be different from the hotel's or the customer's current location. Some reservations are non-refundable in all circumstances and cannot be, amended or changed after booking. Please read the specific cancellation policy provided for each reservation on the email regarding your booking.

  2. If you fail to arrive at the hotel that you have booked through, the amount that you have paid shall not be refundable. Please note that some hotels charge extra fees for early or late check-outs.

  3. You can change your hotel reservation by cancelling and rebooking it on Please be sure to check your reservation’s cancellation policy before you cancel a reservation. For any help please contact the Customer Support here. Please note that if you cancel a non-refundable reservation, you will lose the amount paid for that reservation. In case you initiate a cancellation in order to modify your reservation please note that cannot guarantee the same room availability as for your cancelled reservation. Please note that any amendment or change of your reservation may alter the original conditions of your reservation. Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.

  4. In the event of a confirmed booking becoming unavailable before the check in date, will offer a full refund. Where we have prior notice we will contact you by e-mail. However, upon check-in, if the original hotel booked is closed, over booked or has maintenance problems and cannot provide the room(s) booked, you accept that the hotelier is responsible for finding you alternate accommodation of a similar standard and/or for providing you with a refund and there shall be no liability on to provide you with a refund or alternative accommodation.


  1. Cancellations and refunds must be processed via Elvoline S.à r.l., either by cancelling the reservation in your account or by contacting our Customer Support in e-mail.

  2. does not take any responsibility for modifications that has not been arranged through us, which means that we do not take any responsibility for cancellations or modifications which has been done through hotel representatives, distributors, or through any other way, other than the or the Customer Support's staff.

  3. The booking confirmation e-mail that is sent to your registered e-mail address will include the cancellation policy with all cancellation fees and deadlines pertaining to your booking.

  4. Unless specifically mentioned otherwise in the cancellation policy, cancellation requests, prior to the due date noted on your booking confirmation, will normally be refunded within 5-14 business days of receiving the request with the deduction of the pertaining cancellation fee. Some charges may apply. The refunds will be issued in the same method of payment as the original payment.

  5. In case of death or hospitalization of any of the customers appearing in the guest list of a non-refundable booking, a refund may be made upon request submitted to's Customer Support no later than 1 day before the check-in date. A death or hospitalization certificate must be presented within 7 calendar days of the refund request. These kind of requests will be decided on an individual basis by our hotel supplier. No cancellation request may be approved which was received on the day of the check-in date or thereafter.

Acceptable Use

  1. By using this website you agree and warrant that you:

    • are at least 18 years of age (or older in countries where the age of majority is different as applicable);
    • will be financially responsible for your use of this website, along with use of your account by others including, without limitation, anyone under the age of 18 living with you;
    • will be bound by these terms of use;
    • will use this website strictly for personal and non-commercial purposes only and you acknowledge that use of the website for any other purpose is prohibited;
    • will not gather, extract, reproduce and/or display on any other website or other online service, any material on or from the website, specifically including information relating to hotel pricing and availability, whether or not by the use of spiders or other "screen scraping" software or system used to extract data;
    • will not use the website to provide’ hotel bookings or details of hotel pricing and availability or other information to any other persons or organizations, other than for your personal and non-commercial use; and
    • will not use this website for any purpose that is either unlawful or not allowed under these terms of use.
  2. All content on the website is subject to copyright or other intellectual property rights owned by or its suppliers and may not be used by you, except as expressly permitted in these terms of use.

  3. will determine whether there has been a breach of these terms of use through your use of the website. If a breach of this terms of use has occurred, may take such action as it deems appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to law enforcement authorities as feels appropriate.

  4. If you do not agree with these terms of use, you must not use this website.

Limitation of liability and Indemnity

  1. In accordance with the regulations, cannot be held responsible for the work of office-holders, directors, employees, representatives, branch offices, distributors, suppliers or license owners for any direct or indirect, incidental, special, compensatory, incidental to consequences or penalties for damage or loss caused by:

    • loss of production, profit, revenue or contracts, damage or loss of packages, damage of goodwill, business interruption, loss of data or other immaterial loss,
    • inability to use, unauthorized use or delay in performance of the site,
    • unauthorized access or disturbance of personal data,
    • failure to provide services including services of the hotel, termination of the hotel, overbooking,
    • errors or inaccuracies on the site (including prices, contact information, ratings of the hotel),
    • any damages caused to possessions including the damage of computers caused by viruses,
    • any damages caused outside the website, or any external restrictions,
    • any (personal) casualties, death, financial damage caused by the accommodation (staff, director, agent, representatives),
    • any damages caused by force majeure effects, including but not limited to acts of god, natural catastrophe, war, civil commotion, industrial disputes, internet outage, terrorism, flood, earthquake, epidemic or any other circumstance beyond’s reasonable control.

    Limitation of responsibilities should be applies regardless of the form of action.

  2. You agree to indemnify and hold harmless, its suppliers and any of our or their officers, directors, employees and agents from and against any claims, causes of action, losses, damages, fines, penalties or other costs or expenses (of any kind), brought by any third party against as a result of your use of this website or your failure to comply with these terms of use.


  1. Entire Agreement: These terms of use constitute the entire agreement between you relating to the services and products provided by and supersede any previous agreement (whether written or oral) relating to the same. These terms of use shall prevail over the policies of the hotels. No representation, warranty, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations us and you, except as expressly stated in these terms of use.

  2. Governing Law and Jurisdiction: These terms of use shall be governed by the laws of Grand Duchy of Luxembourg, whose courts shall have sole jurisdiction in relation to all matters arising out of or in relation to the services and products provided by under these terms of use.

  3. Prevailing language: The English version shall prevail of all legal statements, statutory declarations made by, including the present terms of use. does not accept any kind of legal claims, or other complaints for the misunderstandings as a result of any mistranslation.

  4. No joint Venture: No joint venture, partnership or agency relationship of any kind is created or arises as a result of your use of this website.

  5. Severability: If any provision contained in these terms of use is or becomes invalid, illegal or unenforceable, the remaining provisions shall survive unaffected.

All rights in this website and these terms of use (including all intellectual rights) are fully reserved by